FAQ & Terms

Terminos y Normas

Check-in and check-out timesCheck-in starts at 13:00 and check-out ends at 11:00. We have a cloakroom for your luggage.
IdentificationYou will need a passport or a European ID in order to do check in and to access your room at night time. Reception is open 24/7. Moreover, the Hostel reserves the right to identify any person inside the building.
Age restrictionUnder 18’s must be staying with an adult. In case the adult is not one of the parents, a paternal consent with a signed copy of the parent’s ID will be required. They shall always be staying in a private room. Should this rule not be complied with, the Hostel has the obligation to refuse accommodation.In case they come with a group, minors will stay in rooms specifically allocated for them, accompanied with their guardians/teachers and having shown the required paternal consent documentation.
Booking paymentAll refundable bookings will be paid on the day of arrival.All not refundable bookings will be paid when making the reservation.
Conduct in the HostelWe request respect towards the other guests, the neighbours and the objects in the Hostel.Failure to adhere to this requirement may result in guests being asked to leave the building.
No smokingSmoking is not permitted inside the building or on balconies.
No drugsIf a guest uses drugs in any part of the building, (s)he will be asked to leave the premises.
Alcoholic beveragesNo esta permitida la venta o ingesta de alcóhol a menores de edad en el Hostel. Tampoco esta permitida el consumo de ninguna bebida alcóholica en las habitaciones, solo en las zonas habilitadas para ello.
Personal belongingsThe Hostel is not responsible for the guests’ personal belongings.
Use of shared roomsEvery bed has its corresponding available locker to keep the luggage. The Hostel is not responsible for any lost, stolen or damaged personal item. We give you your own key to close your locker.Please use your allocated bed and locker only.

FAQ